Refund policy

Returns

We accept return requests within 30 days after delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

To request a return, contact us at admin@zezegallery.com before sending an item. We will provide return instructions and the appropriate US return address. Returns sent without prior authorization may not be accepted.

Damaged or incorrect items

Please inspect your order when it arrives. Contact us within 7 days if an item is damaged, defective, or incorrect, and include your order number and clear photos so we can make it right.

Non-returnable items

Customized or personalized products, gift cards, and final-sale items cannot be returned unless they arrive damaged or incorrect.

Refunds

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank may require additional processing time. Original shipping charges are non-refundable unless the return results from our error. Return shipping costs are the customer's responsibility unless the item is damaged, defective, or incorrect.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after fulfilment has begun.